Thought Leadership

Explore our collection of industry insights to learn more about who we are and our unique perspective on the financial services industry.

The Quarterly

Our quarterly market report examines key market dynamics and trends around data and technology within the superannuation and broader wealth management industry.  

Most Recent Articles
How do we address member dissatisfaction in superannuation?

How do we address member dissatisfaction in superannuation?

Superannuation funds understand the importance of keeping members happy. Fund executives are constantly talking about “member experience”. Some of them even have the phrase in their titles.   However, recent developments suggest that despite the best intentions of...

The challenges of merging data sets and replatforming

The challenges of merging data sets and replatforming

In August 2022 I started a series of articles on the 3 megatrends driving data management in superannuation. In this article I expand on the last, but definitely not least, of those three megatrends - the challenges of merging data sets and replatforming....

The ecosystem and interoperability mega trend

The ecosystem and interoperability mega trend

On the surface of it, an ‘ecosystem’ sounds like a simple concept. But there is so much going on within a wealth management operation to make a fund work and then get that fund in the hands of the ultimate investor. Today, wealth managers are becoming increasingly like orchestrators of services and orchestrators of the integration and interoperability between a much wider range of specialist service providers than was ever available in the past. 

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Why organisations need data driven operating models

Why organisations need data driven operating models

The data driven operating model is about creating central data management capability and using that to then drive a range of key transformational outcomes. These transformational outcomes that organisations want to achieve are

97% reduction in the cost of cloud infrastructure

97% reduction in the cost of cloud infrastructure

The rapid pace at which technology is moving is both disorienting and exhilarating. Just like the applications and devices themselves, the infrastructure used to facilitate the ongoing use and development of technology has seen its fair share of change.

Building the case to review your systems

Building the case to review your systems

The current pace of transformation in super administration is perhaps the fastest it has ever been. Driven by technological advancements and regulatory oversight, the pressures on superannuation funds are growing.

Cutting the cord – Contact centre transformation

Cutting the cord – Contact centre transformation

The archetypal contact centre overfilled with headset-topped operators is going extinct. The clamour of keyboards and overlapping voices to be replaced with relative silence as customer service professionals field inquiries from the comfort of their own home. Companies are having to re-evaluate their technology and whether it is suitable to support these new ways of working.

Nothing is for sure, that’s for sure

Nothing is for sure, that’s for sure

Welcome back to another year which will no doubt be a combination of uncertainty and silver linings. As we all fire up again, I wanted to tackle some topics that are on everyone’s mind, and provide some ideas that might inspire you to seek out the silver linings in the year ahead.

Featured Videos

Discover the cutting-edge insights and solutions in the world of data in the financial services industry through our featured videos. Our expert team showcases the latest trends and innovations, providing thought-provoking discussions to enhance your knowledge and drive your business forward. Click now to start exploring.

Must Watch

ASFA Conference 2023

Filmed at the Association of Superannuation Funds of Australia (ASFA) Conference 2023. We asked prominent members of the superannuation industry five key questions around data.

ASFA Conference 2022

Filmed at the Association of Superannuation Funds of Australia (ASFA) Conference 2022. We asked prominent members of the superannuation industry five key questions around innovation.

Innovation Fast Five Launch

The launch of our Innovation Fast Five series in 2021. In this series we ask industry leaders five key questions around innovation.

Andrew Griffioen, IFAA – Innovation Fast Five

Filmed at the Association of Superannuation Funds of Australia (ASFA) Conference 2022. Andrew Griffioen, Chief Executive Officer at IFAA answered five key questions around innovation in the superannuation industry.

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