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Our quarterly market report examines key market dynamics and trends around data and technology within the superannuation and broader wealth management industry.
The Quarterly – Archive
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Superannuation funds understand the importance of keeping members happy. Fund executives are constantly talking about “member experience”. Some of them even have the phrase in their titles. However, recent developments suggest that despite the best intentions of...
In August 2022 I started a series of articles on the 3 megatrends driving data management in superannuation. In this article I expand on the last, but definitely not least, of those three megatrends - the challenges of merging data sets and replatforming....
On the surface of it, an ‘ecosystem’ sounds like a simple concept. But there is so much going on within a wealth management operation to make a fund work and then get that fund in the hands of the ultimate investor. Today, wealth managers are becoming increasingly like orchestrators of services and orchestrators of the integration and interoperability between a much wider range of specialist service providers than was ever available in the past.
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The data driven operating model is about creating central data management capability and using that to then drive a range of key transformational outcomes. These transformational outcomes that organisations want to achieve are
While data is front of mind for most superannuation industry participants, we often see organisations that have a wealth of data, but don’t know what to do with it.
The rapid pace at which technology is moving is both disorienting and exhilarating. Just like the applications and devices themselves, the infrastructure used to facilitate the ongoing use and development of technology has seen its fair share of change.
The current pace of transformation in super administration is perhaps the fastest it has ever been. Driven by technological advancements and regulatory oversight, the pressures on superannuation funds are growing.
The archetypal contact centre overfilled with headset-topped operators is going extinct. The clamour of keyboards and overlapping voices to be replaced with relative silence as customer service professionals field inquiries from the comfort of their own home. Companies are having to re-evaluate their technology and whether it is suitable to support these new ways of working.
Welcome back to another year which will no doubt be a combination of uncertainty and silver linings. As we all fire up again, I wanted to tackle some topics that are on everyone’s mind, and provide some ideas that might inspire you to seek out the silver linings in the year ahead.
Discover the cutting-edge insights and solutions in the world of data in the financial services industry through our featured videos. Our expert team showcases the latest trends and innovations, providing thought-provoking discussions to enhance your knowledge and drive your business forward. Click now to start exploring.
ASFA Conference 2023
Filmed at the Association of Superannuation Funds of Australia (ASFA) Conference 2023. We asked prominent members of the superannuation industry five key questions around data.
ASFA Conference 2022
Filmed at the Association of Superannuation Funds of Australia (ASFA) Conference 2022. We asked prominent members of the superannuation industry five key questions around innovation.
Innovation Fast Five Launch
The launch of our Innovation Fast Five series in 2021. In this series we ask industry leaders five key questions around innovation.
Andrew Griffioen, IFAA – Innovation Fast Five
Filmed at the Association of Superannuation Funds of Australia (ASFA) Conference 2022. Andrew Griffioen, Chief Executive Officer at IFAA answered five key questions around innovation in the superannuation industry.