This is the fifth and final article in our series on superannuation’s underdeveloped operational...
Category
Superannuation
Articles
Unbundling Administration
At the Australian Financial Review’s Super and Wealth Summit 2024, Wayne Swan, former treasurer...
How do we address member dissatisfaction in superannuation?
Superannuation funds understand the importance of keeping members happy. Fund executives are...
The challenges of merging data sets and replatforming
In August 2022 I started a series of articles on the 3 megatrends driving data management in...
The ecosystem and interoperability mega trend
On the surface of it, an ‘ecosystem’ sounds like a simple concept. But there is so much going on within a wealth management operation to make a fund work and then get that fund in the hands of the ultimate investor. Today, wealth managers are becoming increasingly like orchestrators of services and orchestrators of the integration and interoperability between a much wider range of specialist service providers than was ever available in the past.
Why organisations need data driven operating models
The data driven operating model is about creating central data management capability and using that to then drive a range of key transformational outcomes. These transformational outcomes that organisations want to achieve are
The 3 megatrends driving data management in superannuation
While data is front of mind for most superannuation industry participants, we often see organisations that have a wealth of data, but don’t know what to do with it.
Building the case to review your systems
The current pace of transformation in super administration is perhaps the fastest it has ever been. Driven by technological advancements and regulatory oversight, the pressures on superannuation funds are growing.
Cutting the cord – Contact centre transformation
The archetypal contact centre overfilled with headset-topped operators is going extinct. The clamour of keyboards and overlapping voices to be replaced with relative silence as customer service professionals field inquiries from the comfort of their own home. Companies are having to re-evaluate their technology and whether it is suitable to support these new ways of working.