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Superannuation

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Why organisations need data driven operating models

Why organisations need data driven operating models

The data driven operating model is about creating central data management capability and using that to then drive a range of key transformational outcomes. These transformational outcomes that organisations want to achieve are

Building the case to review your systems

Building the case to review your systems

The current pace of transformation in super administration is perhaps the fastest it has ever been. Driven by technological advancements and regulatory oversight, the pressures on superannuation funds are growing.

Cutting the cord – Contact centre transformation

Cutting the cord – Contact centre transformation

The archetypal contact centre overfilled with headset-topped operators is going extinct. The clamour of keyboards and overlapping voices to be replaced with relative silence as customer service professionals field inquiries from the comfort of their own home. Companies are having to re-evaluate their technology and whether it is suitable to support these new ways of working.

Revisiting Blockchain in Superannuation

Revisiting Blockchain in Superannuation

In 2008, a paper titled Bitcoin: A Peer-to-Peer Electronic Cash System was published under the pseudonym “Satoshi Nakamoto”, igniting a chain of events that would lead to the term “blockchain” becoming common parlance in discussions about technology in the corporate world. Over the subsequent decade blockchain, the technology underpinning Bitcoin, inspired a multitude of other cryptocurrencies, and numerous technology solutions.

What seems to be the problem: ASIC RG 271 and complaints management

What seems to be the problem: ASIC RG 271 and complaints management

Customers complain. Sometimes this is a reflection on the customer rather than the business unfortunate enough to be the subject of their ire. More commonly, it is an indication of a disconnect between what the customer expected and what they got. Listening to complaints, taking steps to resolve disputes, and making long term changes is an essential part of running a business. Failure to do so can sabotage a brand’s reputation and lead to regulatory and legislative consequences. It is also a missed opportunity to identify improvements to the way businesses operate and interact with their customers.

Women and Novigi

Women and Novigi

Many women experience unequal treatment or disadvantages in the workplace which lead to challenges in their later life stages. Women have been a large focus in the industries in which we work — namely superannuation, aged care and community services — during recent times. Novigi is committed to improving the lives of all people, including women, that access these services.

Please welcome Novigi Br(ai)n to the table

Please welcome Novigi Br(ai)n to the table

The Association of Superannuation Funds Australia’s (ASFA) August National innovation discussion group had an unusual guest seated at the table. Br(ai)n — Novigi’s cloud based artificial intelligence and machine learning solution — was an active listener to the robust discussion around The State of Innovation in the Superannuation Industry.

New rules of engagement: What the budget means for innovation in superannuation

New rules of engagement: What the budget means for innovation in superannuation

As is tradition, the 2020-21 Federal Budget contains some big changes to the superannuation system. Head of Advisory Services, Kevin Fernandez, discusses how these changes feed into what is an increasingly competitive environment, in which those that innovate will reap the benefits, and those that fail to will fade into obscurity.

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