Sydney, 18 November 2024 –Commonwealth Superannuation Corporation (CSC) has formed a strategic partnership with data and technology specialist Novigi; a significant milestone in CSC’s ongoing commitment to delivering the best possible service for its members.
Effective immediately, the partnership involves migrating data systems for five distinct superannuation schemes and integration of its existing systems to a unified administration platform, with Novigi supporting all platform operations for a seven-year term. A team of Canberra-based CSC technology staff will move to Novigi, to leverage their valuable expertise throughout the migration and ongoing operational phases.
The partnership is the latest initiative in CSC’s transformation program, which has already seen the launch of CSC Navigator, a streamlined self-service portal that provides a single view of all member accounts and insurance products, the introduction of automation and administration processes, and launch of The Compass, which provides high quality data that allows CSC to enrich its customer experience.
Damian Hill, CEO of CSC, said: “We are continually focused on growing our members’ balances and guiding them on the journey to a comfortable and fulfilling retirement. To achieve this, we need to provide the best possible service experience and to ensure our administration and technology systems keep pace with our goals. We’re confident that Novigi’s expertise in superannuation and financial services will ensure that CSC’s systems are future-proofed while mitigating any key risks.
“Consolidating our systems into one administration platform will reduce complexity and operational risk while enhancing the support we provide to our members.”
Ash Priest, Novigi CEO, added: “We are proud to be partnering with CSC on such a significant project to enhance the superannuation member experience. This announcement reflects our commitment to becoming a leading systems integration and platform managed services provider that delivers sustainable, value-driven solutions and cost-effective technology at scale, ensuring better outcomes for all.
“Our collaboration with CSC aligns perfectly with our mission to enhance the superannuation experience through the delivery of effective data & technology solutions, ultimately benefiting members and supporting their financial futures.
“We’re also really excited to welcome our new team members from CSC, and are looking forward to leveraging their expertise as well as providing them with invaluable exposure to our clients and systems.”
With more than 100 years’ experience, $70 billion in Funds under Management (FUM) and 746,000 customers, CSC provides superannuation products designed specifically for current and former members of the ADF and the Australian Public Service (APS). Its partnership with Novigi is a vital step towards the completion of its five –year transformation program.
About Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation (CSC) is a government-owned entity responsible for managing superannuation for Australian Government employees, members of the Australian Defence Force, and their families. With a commitment to delivering strong long-term investment returns, CSC operates various superannuation schemes, including the Public Sector Superannuation Scheme (PSS) and the Military Superannuation and Benefits Scheme (MSBS). CSC prioritizes sustainable and responsible investing, aiming to balance financial performance with social and environmental responsibility. For more information, visit www.csc.gov.au.
About Novigi
Australian data and technology services firm Novigi provides innovative and tailored advisory and technical services across the full data and technology life cycle for Australian financial services organisations. Since Novigi was founded in 2016, the company has partnered with over 60 clients in the financial services sector and has grown to employ over 280 staff, earning recognition as an AFR Fast 100 company in both 2022 and 2023. Novigi works with organisations including Mercer, Apex, AMP, Rest, Australian Retirement Trust & CSC. Novigi ranked in the technology top 20 Great Places to Work® in 2023/24 and is certified again for 2024/25.