In 2008, a paper titled Bitcoin: A Peer-to-Peer Electronic Cash System was published under the pseudonym “Satoshi Nakamoto”, igniting a chain of events that would lead to the term “blockchain” becoming common parlance in discussions about technology in the corporate world. Over the subsequent decade blockchain, the technology underpinning Bitcoin, inspired a multitude of other cryptocurrencies, and numerous technology solutions.
Customers complain. Sometimes this is a reflection on the customer rather than the business unfortunate enough to be the subject of their ire. More commonly, it is an indication of a disconnect between what the customer expected and what they got. Listening to complaints, taking steps to resolve disputes, and making long term changes is an essential part of running a business. Failure to do so can sabotage a brand’s reputation and lead to regulatory and legislative consequences. It is also a missed opportunity to identify improvements to the way businesses operate and interact with their customers.
Many women experience unequal treatment or disadvantages in the workplace which lead to challenges in their later life stages. Women have been a large focus in the industries in which we work — namely superannuation, aged care and community services — during recent times. Novigi is committed to improving the lives of all people, including women, that access these services.
The Association of Superannuation Funds Australia’s (ASFA) August National innovation discussion group had an unusual guest seated at the table. Br(ai)n — Novigi’s cloud based artificial intelligence and machine learning solution — was an active listener to the robust discussion around The State of Innovation in the Superannuation Industry.
As is tradition, the 2020-21 Federal Budget contains some big changes to the superannuation system. Head of Advisory Services, Kevin Fernandez, discusses how these changes feed into what is an increasingly competitive environment, in which those that innovate will reap the benefits, and those that fail to will fade into obscurity.
Managing Partner at Novigi, Ash Priest presents our latest blog, following a recent Association of Superannuation Funds Australia (ASFA) Innovation Discussion Group, about the impacts of COVID-19 on the superannuation industry and the ways in which the pandemic has stimulated an increased focus on innovation.
Machine learning (ML) and artificial intelligence (AI) will disrupt all manner of industries, and superannuation will be no exception. Following on from the last ASFA discussion group on data science, Head of Data Services at Novigi, Terence Donnelly presents our latest blog on how ML and AI might find applications in superannuation, and what this will mean for funds.
In 2008, a paper titled Bitcoin: A Peer-to-Peer Electronic Cash System was published under the pseudonym “Satoshi Nakamoto”, igniting a chain of events that would lead to the term “blockchain” becoming common parlance in discussions about technology in the corporate world.
In November 2017, the Australian Government announced their intention to create a Consumer Data Right (CDR). This was driven by a belief that consumers should own data about them, and that giving them access to and control over this data will lead to more robust and competitive markets.